We planned the “trip of a lifetime” with this company. Two of the main objectives we had were seeing the wildebeast migration and seeing whales on the coast. When we arrived at both stops the staff had no idea about these goals and basically said it wasn’t possible. Our favorite stops on the trip were places I picked myself. It was an extremely disappointing for a once in a lifetime trip that we invested a lot in. We worked with customer service for weeks and finally got a 10% refund as a token gesture- doesn’t begin to compensate for what we spent to have our wishes ignored in the planning.