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HOW CAN WE HELP?
Our FAQs should have you covered but if not, feel free to reach out and we'll be happy to help

FAQs

Frequently Asked Questions

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Frequently Asked Questions
    Account
  • I can't access my account

    If you are unable to access your account, please use the Forgot Password link and reset your password.

  • Review(s) not showing in my account

    Please contact us if you are unable to see your review(s) in your account.

  • Reviews
  • How to reply to a review

    Login to your account and click the Reviews menu to see all reviews related to your linked company(s).

  • Rewards
  • How do I create an incentive?

    On your account page, navigate to the rewards section and click the Create A Reward button to begin.

    Account
  • I can't access my account

    If you are unable to access your account, please use the Forgot Password link and reset your password.

  • Review(s) not showing in my account

    Please contact us if you are unable to see your review(s) in your account.

  • Reviews
  • How do I leave a review?

    Search for the business you wish to leave a review for and click the 'Write A Review' button.

  • Why do I need an account to leave a review?

    In order to prevent abuse we require an account so that verification checks can be carried out. All reviews must be verified before being published.

  • What do I need to verifiy my review?

    Verification is simple, we ask questions such as an order number, copy of receipt/confirmation, a photo of the product.

  • Rewards
  • Do I earn incentives?

    There are two types of rewards; Rated Stores loyalty points and incentives provided directly by the company. Loyalty points are awarded for each verified review left and incentives are provided from time to time by a business. Offers are only avaliable for genuine customers and typically notification is provided by email.

  • What can I do with loyalty points?

    Loyalty points are given for each eligible review and can be used to redeem cash and/or crypto offers.

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