Hotelcare Reviews

I work with great confidence and am grateful for the opportunity.

I only have 3 months of experience, but I like everything.

While I enjoyed parts of the job, the manager made promises they didn’t keep and when I complained to HR I was called into the office, berated, made to feel bad and said everyone lost bonus now and then had shifts taken away from me that were promised. Most of the HK team and the Citizen M staff were lovely to work with though and I am sad to have left because of the bullying.

I really enjoy working at Hotelcare because it is a very flexible and understanding company when it comes to its employees; you can effectively manage your personal and family matters. It is also a highly competitive company that is serious about providing excellent service to its clients.

They have been by my side and helped me through the progress of my job as an head Housekeeping nanager

Eu estou amando, os colegas de trabalho são super atenciosos e isso torna o trabalho em equipe super agradável e mais fácil de executar. Agradeço muito pela oportunidade!

Physically demanding for very little appreciation . The pay is good, the hours are good, but I don’t feel like I’m valued as an employee.

My experience working for Hotel Care has been amazing. The team is friendly, supportive, and professional, and I’ve always felt valued and respected. The work environment is positive, and there are plenty of opportunities to learn and develop new skills. I would happily recommend Hotel Care to anyone looking for a great place to work.

Some shifts are manageable, but there are also shifts that are extremely challenging, and at times the expectations and standards can feel unrealistic, especially for new starters who are still learning. I can understand why some people have felt overwhelmed and left mid-shift, as the workload can be very demanding. There are also times when staff may not always feel fully understood or appreciated for the effort they put in. When shifts are shortened but the same workload remains, it can make completing everything to the expected standard unrealistic. On the other hand, some shifts run really well, especially when the workload is evenly balanced between departure rooms and stay-over rooms. When the workload is fair and there is enough time allocated, it is much easier to maintain good standards and complete the work properly.

I had a positive experience working with Hotelcare. The team was friendly and supportive, and I gained valuable housekeeping experience in a fast-paced environment. I improved my teamwork, communication, and time management skills while maintaining high cleaning standards. Overall, I would recommend Hotelcare to others looking for hospitality experience.

I am also employed by Hotelcare, a wonderful team

Very good Organised Good system Good management

I have been working in this company for 9 years. I recommend it to everyone.I am very happy to be part of the Hotelcare team.