Lucy & Yak currently holds a trust rating of 4.7/5 on Rated Stores. This score is aggregated from 704 genuine customer experiences and third-party verification sources. Rated Stores independently verifies each review to ensure reliability.
Lucy & Yak Reviews
Lucy & Yak
Community page
About this brand
We are Lucy & Yak. Colourful and comfy clothing designed in Britain. We use organic cotton, recycled wool and recycled polyester. We are completely independent and employee owned, so we can put people before profit.
Member since
July 2026
Service tier
basic
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Visit official site
External link • lucyandyak.com
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Bridget Y.
Unable to give an accurate review since the parcel has not been delivered after 3.5 weeks.
a month ago
via judgeme
Alex
So cute and flattering! I got so many compliments when I wore it for the Fourth of July. It reminded people of fireworks! Comfy too!
a month ago
via judgeme
Leia
Flattering, comfortable and roomy - I use these in the light wash blue as a substitute for jeans (right colour/material, slightly more personality!) as I need something that let me be more mobile, and they work a treat. Huge bum, smaller waist? Never fear! These are great and go on super easy. I have size 14 hips normally and I was able to go down to a 10 in these. Will definitely be buying them in the pink/orange patchwork print :D
a month ago
via judgeme
Sharon
So comfortable and versatile
a month ago
via judgeme
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Real Shoppers
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Bridget L.
Love shopping with Lucy n yak. Very helpful staff !
a month ago
via judgeme
Michele C.
Beautiful barrel leg jumpsuit with two strap length options, such a beautiful pattern that looks great with short or long sleeves tops so versatile for any season. Only thing that could improve this would be to have some stretch in the fabric.
a month ago
via judgeme
I’m
Absolutely love both pairs of dingareees I got from the re-Yaked stand in Manchester. Love the colours and I've chosen a very loose fit which means I have a full range of choices of what to wear underneath. Great fabric washes well and I've added buttons as a quick release is important for me!!
a month ago
via judgeme
Customer
Nice item look forward to next visit
a month ago
via judgeme
Customer
Love my summer organic floral trousers ...flares are us lol
a month ago
via judgeme
Customer
We went into store on 1 July. Both staff members were great. Lots of help offering different styles of trousers. Lots of patience!
a month ago
via judgeme
Customer C.
Excellent service from all the staff in the Norwich branch, very friendly and helpful
a month ago
via judgeme
Anonymous
Amazing new renovated Cardiff store! Super friendly staff also!
a month ago
via judgeme
Customer
Staff member who helped me find bag was really chatty and helpful without being pushy. The item I was looking for was no longer on sale, but I was pointed to a really good alternative and I'm so happy with it!
a month ago
via judgeme
Dotdot
Best experience in customer service
a month ago
via judgeme
Dotdot
Very nice ambience
a month ago
via judgeme
Showing 1 to 15 of 704 results
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Rating Distribution
How Lucy & Yak is rated
5
415 · 86%
4
56 · 12%
3
Frequently Asked Questions
Based on our community feedback analysis, Lucy & Yak's customer service response can be tracked through our engagement metrics. Companies that actively respond to feedback on Rated Stores generally demonstrate higher levels of accountability and consumer care.
Lucy & Yak is frequently commended for the comfort and aesthetic appeal of its apparel, with customers specifically highlighting items such as organic floral trousers and flares. Reviewers describe the clothing as both flattering and versatile, noting that the designs often draw compliments and are suitable for festive occasions. The brand’s customer service is a recurring point of praise, as shoppers value the helpfulness of the staff and express an intention to return for future purchases. However, the feedback is not without criticism; at least one customer reported a significant delay in receiving their order, noting that a parcel had not arrived after more than three weeks. Overall, the company appears to suit individuals who prioritize wearable, stylish pieces made from organic materials and those who appreciate a supportive retail environment. The sentiment suggests that while the product quality and in-person service are strong, the delivery process may occasionally experience setbacks. This combination of distinctive design and attentive service defines the brand's reputation among its current consumer base.
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