Gorgeous clothes , Super comfy Great quality
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Lucy & Yak Reviews
Lucy & Yak
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About this brand
We are Lucy & Yak. Colourful and comfy clothing designed in Britain. We use organic cotton, recycled wool and recycled polyester. We are completely independent and employee owned, so we can put people before profit.
Member since
July 2026
Service tier
basic
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Visit official site
External link • lucyandyak.com
Read 927 customer reviews for Lucy & Yak
Lucy & Yak is frequently commended for the comfort and aesthetic appeal of its apparel, with customers specifically highlighting items such as organic floral trousers and flares. Reviewers describe the clothing as both flattering and versatile, noting that the designs often draw compliments and are suitable for festive occasions. The brand’s customer service is a recurring point of praise, as shoppers value the helpfulness of the staff and express an intention to return for future purchases. However, the feedback is not without criticism; at least one customer reported a significant delay in receiving their order, noting that a parcel had not arrived after more than three weeks. Overall, the company appears to suit individuals who prioritize wearable, stylish pieces made from organic materials and those who appreciate a supportive retail environment. The sentiment suggests that while the product quality and in-person service are strong, the delivery process may occasionally experience setbacks. This combination of distinctive design and attentive service defines the brand's reputation among its current consumer base.
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Overall rating
4.7 / 5
927 reviews · all monitored sources
Rated Score
—/ 100
Building score · more first-party reviews required
Overall rating shows broad consensus. Rated Score uses only first-party reviews collected through Rated Stores, with source and evidence checks applied where available.
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All of the staff here are so friendly and helpful. I thought I was too old for dungarees, but came out wearing my first pair.
Brilliant real life shopping experience. The assistants were attentive, listened to my needs and recommended items of clothing to suit them. Thank you so much 🥰
Always 10/10 service and quality items.
Chuck - brown check, XL (20-22) This is my second pair of Chucks, I also have the black and white ones, which have been a summer staple so when I saw the brown ones I knew I'd love them. They're true to size and a lovely cosy brushed cotton, perfect for Autumn. I absolutely LOVE the fact you can get these in the larger sizes and petite! Lucy and Yak please stock more items in petite/short, for the curvy short ones out here!
Lucy and Yak is a wonderful brand with the most fun, cheerful, comfortable clothing around!
Truly obsessed with the shirt, pants, and shorts I bought. This company knows how to grade patterns for plus-sizes. 10/10
Everyone i have come across have been so lovely!
I’m so glad I discovered this store! I love all their clothing. Especially that they are size inclusive and so comfy! I always get compliments on the funky trousers!
Good service. I bought a pair of shorts and two T-shirts in very different styles and returned one as it didn’t suit me as well. The other one and the shorts I’m very pleased with. Both the original purchases and the return were quick and efficient.
Brighton store is always such a vibe. The staff are helpful kind and informative and make you feel so excited to be there. They are great if your unsure about sizing and fit and will always make you feel great about yourself.
Always such good quality!
This skirt is lovely. Sizing is true to size I would not advise sizing up of down. I wear it high waist and it feels flattering. Amazing massive pockets! Ordered it in black I like it so much!
The product is actually fantastic quality, shipping to Canada was relatively quick. My only qualm is that the sizing chart is completely off. I ordered in accordance with it and everything I received was 2-3 sizes too large. If you are a size 16 in US sizing, you should order 16UK
Highly recommend everything! Great quality, superbly designed and made, comfortable to wear. I love that the fabrics are made with natural fibres. There isn't anything not to like. And the things I've bought which weren't for me, were easy to return and exchange our refund easily and quickly.
Showing 1 to 15 of 927 results
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Rating Distribution
How Lucy & Yak is rated
5
603 · 86%
4
77 · 11%
3
15 · 2%
2
4 · 1%
1
3 · 0%
Response Rate
0%
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Trust score breakdown, verification audit and editorial verdict.
Frequently Asked Questions
Lucy & Yak currently holds a trust rating of 4.7/5 on Rated Stores. This score is aggregated from 927 genuine customer experiences and third-party verification sources. Rated Stores independently verifies each review to ensure reliability.
Based on our community feedback analysis, Lucy & Yak's customer service response can be tracked through our engagement metrics. Companies that actively respond to feedback on Rated Stores generally demonstrate higher levels of accountability and consumer care.
Lucy & Yak is frequently commended for the comfort and aesthetic appeal of its apparel, with customers specifically highlighting items such as organic floral trousers and flares. Reviewers describe the clothing as both flattering and versatile, noting that the designs often draw compliments and are suitable for festive occasions. The brand’s customer service is a recurring point of praise, as shoppers value the helpfulness of the staff and express an intention to return for future purchases. However, the feedback is not without criticism; at least one customer reported a significant delay in receiving their order, noting that a parcel had not arrived after more than three weeks. Overall, the company appears to suit individuals who prioritize wearable, stylish pieces made from organic materials and those who appreciate a supportive retail environment. The sentiment suggests that while the product quality and in-person service are strong, the delivery process may occasionally experience setbacks. This combination of distinctive design and attentive service defines the brand's reputation among its current consumer base.
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927
Published Reviews
4.7
Community Rating
Active
Independent Verification